Our privacy policy

1. Who is the data controller?

Destination Trekantområdet is the data controller responsible for processing your personal data.

Destination Trekantområdet
Åstvej 10B
7190 Billund
Denmark

Company registration number: 41887583
Telephone: +45 88 44 08 50
Email: info@tdto.dk

You can contact us if you have any questions or wish to exercise your rights.

2. What information do we collect?

We may process information including:

• your name, address, email address and telephone number
• your organisation, workplace and job title
• information submitted through forms, emails and registrations
• information relating to events, transport, accommodation and activities
• dietary requirements and requests for special assistance
• your IP address, browser, device and use of the website
• photographs and video recordings from events
• information you enter into the chatbot
• information provided in connection with competitions

Information concerning allergies, illness or disability may constitute sensitive personal data. We only collect such information when it is necessary.

3. What do we use your information for?

We use your information to:

• respond to enquiries
• organise events, conferences and study trips
• administer competitions and prizes
• coordinate with hotels, venues and other partners
• improve the website and user experience
• maintain the operation and security of the website
• comply with accounting, auditing and documentation requirements

Entering a competition does not automatically mean that you have subscribed to marketing communications.

4. What is our legal basis for processing your information?

We process personal data on the basis of:

• your consent
• a contract or registration
• a legal obligation
• our legitimate interests

Consent is used, among other things, for newsletters, non-essential cookies and certain forms of publication involving photographs.

You may withdraw your consent at any time.

5. Photographs and video recordings

Photographs or video recordings may be taken at our events.

The material may be used on our website, on social media, in newsletters, presentations and printed materials. We aim to inform participants before or during an event. You can always let us know if you do not wish to be photographed or filmed.

You may also contact us afterwards if you would like us to review or remove a photograph or video in which you appear.

6. How long do we keep your information?

We only retain personal data for as long as necessary or as required by law. As a general rule:

• newsletter information is retained until you unsubscribe
• competition information is retained for up to six months after the competition ends
• event information is retained for up to 12 months after the event
• emails and form submissions are retained for up to 12 months after the most recent contact
• dietary requirements and requests for special assistance are normally retained until the event has ended
• accounting information is retained in accordance with applicable bookkeeping legislation

When the information is no longer required, it is deleted or anonymised.

7. Who do we share your information with?

We do not sell your personal data. We may share relevant information with suppliers and partners, including:

• website and hosting providers
• newsletter and registration systems
• analytics and cookie-management providers
• chatbot providers
• hotels, restaurants and transport providers
• event organisers and activity providers
• partners responsible for supplying prizes

We only share the information required for the specific purpose.

If personal data is transferred outside the EU or EEA, we ensure that there is a valid legal basis for the transfer.

8. Cookies

We use cookies and similar technologies to:

• ensure that the website works correctly
• remember your preferences
• analyse website traffic
• improve content and navigation
• display relevant marketing

Essential cookies cannot be disabled.

Analytics, functional and marketing cookies are used only in accordance with the choices you make in the cookie banner.

You can change or withdraw your cookie consent at any time through the website’s cookie settings.

The current list of cookies, providers and retention periods is available through the cookie banner.

9. Chatbot and social media

Our chatbot is provided by GetKarla.ai and helps you find information on the website.

When you use the chatbot, your messages and technical information may be processed to answer questions, improve the service and prevent misuse.

You should not enter your national identification number, payment details, health information or other sensitive information into the chatbot.

The chatbot may provide inaccurate answers. Important information should therefore be checked on the website or by contacting us directly.

You can read more about how data relating to the chatbot is processed and stored by clicking here.

When you communicate with us on social media, both Destination Trekantområdet and the relevant platform may process information about you. The platform’s own terms and privacy policy also apply.

10. What are your rights?

Depending on the circumstances, you may have the right to:

• access your personal data
• have inaccurate information corrected
• have your personal data erased
• restrict the processing of your personal data
• object to the processing
• data portability
• withdraw your consent

These rights are not unconditional. For example, we may be required to retain certain information in order to comply with legislation or documentation requirements.

Contact us at info@tdto.dk or +45 88 44 08 50.

11. Competition terms

Unless otherwise stated in the individual competition:

• participants must be at least 18 years old
• each person may enter only once
• prizes cannot be exchanged for cash
• cheating or a breach of the rules may result in disqualification
• the winner will be contacted using the details supplied when entering

If the winner does not respond within the stated period, we may select another winner. We use personal data to administer the competition, contact the winner and arrange delivery of the prize.

If a prize is supplied by a partner, we may share the information required to deliver the prize. The winner’s name or photograph will only be published if this has been clearly communicated and there is a valid legal basis for publication.

We may change or cancel a competition in the event of technical problems, cheating, force majeure or other circumstances beyond our reasonable control.

12. Use of the website and liability

We aim to ensure that the information on the website is accurate and up to date.

However, information concerning prices, opening hours, events, transport and experiences may change at short notice. You should therefore confirm important information directly with the relevant business or event organiser.

External businesses and partners are responsible for their own information, prices, terms and delivery.

We cannot guarantee that the website will always operate without errors or interruptions.

Destination Trekantområdet is liable in accordance with the general principles of Danish law, but cannot be held liable for circumstances beyond our reasonable control.

We may update this page from time to time. The latest version will always be available here.This translation follows the content currently published on the Danish page.